Terms of Service

Last updated: [[DATE]]

These terms are between your practice ("you") and [[COMPANY LEGAL NAME]] (registration number [[CIPC REG NUMBER]]), trading as Payed ("we"). They apply to your use of the Payed medical billing software. A signed order form or contract with you takes precedence where it differs.

1. The service

Payed lets practices record patients, create ICD-10 coded invoices, generate and email PDF invoices and statements, send reminders, record payments and track balances. Payed does not submit claims to medical schemes, give medical, coding, legal or tax advice, or check that the codes and amounts you enter are correct.

2. Your responsibilities

• You are responsible for the accuracy of patient details, codes, tariffs and amounts on your invoices, and for complying with medical scheme rules, HPCSA billing rules and tax law.
• You are the responsible party under POPIA for your patients' information, and you'll have a lawful basis for processing it and sending them invoices and statements.
• You'll give each staff member their own account, keep passwords private, and remove access promptly when someone leaves.
• You won't use Payed to send unsolicited marketing, or for anything unlawful.

3. Our responsibilities

• We'll process patient information only to provide the service and on your instructions, as your operator under POPIA.
• We'll keep your data separate from other practices and use reasonable security measures to protect it.
• We'll take regular backups and work to keep Payed available, but we don't guarantee it will always be uninterrupted.

4. Fees

Fees are set out in your quote or order form, in rand. Unless agreed otherwise, they're billed monthly in advance. If an invoice stays unpaid for 30 days after a reminder, we may suspend access until it's settled. We'll give at least 30 days' notice of any price increase.

5. Your data

Your practice's data belongs to you. If you leave Payed, we'll give you a copy of your patient and invoice data in a common format if you ask within 30 days, and then delete it unless the law requires us to keep it.

6. Ending the agreement

You can cancel with 30 days' written notice. We may end the agreement with 30 days' notice, or immediately if you seriously breach these terms or the law.

7. Liability

To the extent the law allows, our total liability to you for any claim is limited to the fees you paid us in the 6 months before the claim. We aren't liable for indirect or consequential loss, including lost revenue from rejected or unpaid claims. Nothing in these terms limits rights that can't be excluded under South African law.

8. General

These terms are governed by the law of the Republic of South Africa. We may update them, and we'll email you at least 30 days before a material change takes effect.

[[COMPANY LEGAL NAME]] · [[PHYSICAL ADDRESS]] · hello@payed.co.za